Privacy Policy

RI Lock and Keys • 2699 Post Rd, Unit 2B, Warwick, RI 02886 • License GC-52777
Last updated: November 6, 2025

Information We Collect

• Contact details you provide (name, phone, email, city/town) when you call or submit a form.
• Service details such as job address, vehicle/home/commercial lock details, and notes you provide.
• Identity verification (valid photo ID and proof of ownership/authorization) before openings or rekeys.
• Technical data such as IP, browser type, and page visits — used only for security and analytics.

How We Use Information

• To respond to requests and schedule service calls.
• To verify identity and prevent unauthorized locksmith work.
• To meet insurance, licensing, and legal compliance requirements.
• To improve reliability, customer experience, and safety.

Locksmith Verification Policy

Before performing openings or rekeys, we require a valid photo ID and proof of authorization. We record verification but do not store copies of IDs unless required by law, law enforcement, or insurance documentation.

Sharing of Information

We do not sell or rent customer information. Data is only shared with trusted service providers (email processors, payment gateways) under strict confidentiality agreements, or as required by law.

Payments & Records

Payment details are securely handled by our payment processors. We keep invoices and service logs as required for business, licensing, or dispute purposes.

Cookies

Our site uses essential cookies for forms and performance. No behavioral advertising cookies are used.

Data Retention

We retain records as long as necessary for operational or legal reasons, and securely delete them when no longer needed.

Your Rights

• Request access, correction, or deletion of your information.
• Opt out of marketing communications anytime.
• Contact us via email for privacy-related concerns.

Children’s Privacy

Our services are not intended for children under 13, and we do not knowingly collect their information.

Security

We maintain reasonable administrative and technical safeguards, including SSL encryption. However, no system is 100% secure.

Changes to This Policy

We may update this Privacy Policy periodically. Updates will appear on this page with a revised “Last updated” date.